So… what is a “Conversion”: I get this question a lot.  Remember when everyone worried about “hits?”  Well, “conversions” are the new hits. You see, it’s not really that good to get a lot of hits, if your visitors simply bounce away without doing anything that brings them closer to a business goal.

You want to think very carefully about how you intend to “convert” visitors, into prospects (they might download a whitepaper, for example); into leads, where they usually fill out a contact form which may be given to your sales team; and into customers — when they make a purchase at your site.

The good news? You can use Google Analytics to track with precision your site visitor behavior leading to conversions.  The bad news?   Well, when you consider that most conversion optimization work yields improvements in the 20% – 75% range… it’s really all good news for your R.O.I. (Return On Investment).  If there is any bad news, it’s simply that your work isn’t done after the first design and formatting pass.  You need to always be testing, reviewing, and tweaking to increase conversion rates.

Is there a formula? Yes, in a general sense, but forget about “best practices” here.  Why?  Because every site, niche, and business model is different, and in particular your product or service’s value proposition is different — even from your closest competitor.  So… the right combination of Headline, Graphics, and Calls to Action yielding the highest conversion rates will vary.  But… sound the trumpets — Google rides to the rescue again with the “Google Optimizer” program which rotates these key elements and reports on the best combination.

Above, we can see a Google Analytics report showing that traffic referred from a Business Blog (for a WebFadds client — International Sportsmen’s Expositions) converts 31% higher than average per visit, and 255% higher for the specific “Goal 2″ — a purchase of eTickets for a show in Salt Lake City.

It works. Using analytics for a current client we are able to determine that visitors originating from their Business Blog show a higher ecommerce conversion rate (they purchased 255% more eTickets) than those originating at the parent site.  And using our favorite landing page optimization formula… we were able to increase exhibitor information form fill-outs by 50%, year over year,  for a 3-month period – a $9200 increase in R.O.I. just in 3 months so far. Not too bad.

Give me a call, or contact me and we’ll explore ways to increase conversions and R.O.I.  for your company.